Autism Padded Help Belts®
If you would like to make a return, read at our policies below. We want to make sure you are completely happy with your purchase. If there is anything, we can do to improve your experience, please contact us at firstname.lastname@example.org.
We will accept return requests for items that are unused. The product(s) must be in their original packaging, in the same condition it was received.
If you wish to return your item, we must receive your request within 14 days of the date you received your item.
Once we receive your returned item, will review your request, and inspect the item. We will send you an email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email email@example.com within 14 days of receiving your product to begin the process.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Custom orders are non-refundable. If there is an error on your custom Help Belt that is our fault, we will happily make you a new item. If the error was made due to submitting incorrect information, we will be happy to discount the price of remaking the item.